Training Scenarios

You are in a room with a patient, the patient’s brother, and the Patient Care Technician, Jamila, who wears a hijab. The brother asks Jamila, “Does your husband make you wear that hijab?” 

The patient, Mr. Stevens, is a Native American man, who is speaking to registration staff. The staff member is a white man who reviews their paperwork and when finished says, “You’re all good now, Chief.” 

The Attending, a cis woman, is talking to the MAs, CNAs and RNs about a patient in the other room. As she talks about the patient to the ED team, she misgenders the patient several times and others respond by using the patient’s correct pronouns. The attending does not seem to recognize these moments and does not change her language in subsequent conversations. 

The nurse is a woman named Jasmine. She is getting the new patient Andrew, a man, into a gown and on the monitor. The resident asks Andrew how he is feeling. He responds, “Much better now that I have this pretty lady with her hands on me!”

You observe a middle-aged man approach the registration desk. He is slightly out of breath. He glances at the staff member, who identifies as non-binary and is wearing a pride pin, and says, “Sorry I’m late—it took ages to get here. All those pride parades really slowed things down.” The staff member shifts their gaze, trying to remain professional, and proceeds with the check-in.

In a busy clinic, a provider leans on the counter and says to Lucy, a Latina RN, “How did you get so articulate?”